Privacy & Refund Policy

1. Privacy Policy

At Make Sense Travels, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

• Personal identification information (name, email address, phone number, passport details)
• Payment information (processed securely through third-party payment processors)
• Usage data (browser type, IP address, pages visited, time spent on pages)
• Cookies and tracking technologies

How We Use Your Information

• To provide and maintain our visa consultation services
• To process your visa applications and appointment bookings
• To communicate with you about your applications and appointments
• To improve our website and services
• To send periodic emails regarding our services (with your consent)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or perform service-related services. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

2. Refund Policy

At Make Sense Travels, we strive to provide the best possible visa consultation and appointment booking services. We understand that circumstances may change, and you may need to cancel or request a refund for our services.

Eligibility for Refunds

• Service Not Rendered: If we are unable to provide the agreed-upon services due to any reason on our end, you are eligible for a full refund.
• Cancellation Before Service Commencement: If you cancel your booking before we have commenced any work on your application, you may be eligible for a partial or full refund, subject to the deduction of any administrative fees.
• Duplicate Payments: If you have made duplicate payments for the same service, we will refund the excess amount.

Non-Refundable Services

• Government visa application fees (paid to embassies or consulates)
• BLS, VFS Global, or other third-party service provider fees
• Services that have already been rendered and completed
• Appointment slots that have been booked and confirmed
• Document preparation and file review services (unless cancelled before commencement)

Refund Process

1. Request Submission: Submit your refund request via email to info@makesensetravels.com or through WhatsApp at +92 327 2757139 with your booking reference number and reason for refund.
2. Review: We will review your request within 3-5 business days and notify you of the approval or rejection.
3. Processing: Approved refunds will be processed within 45 business days from the date of approval.
4. Refund Method: Refunds will be issued using the original payment method. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

Refund Timeline

Contact for Refund Requests

For any refund requests or inquiries, please contact us at:

• Email: info@makesensetravels.com
• WhatsApp: +92 327 2757139
• Phone: +92 327 2757139
• Address: 1st Floor, 42-C 1st Street, Khalid Commercial Phase 7-Extension, DHA, Karachi

3. Changes to This Policy

We may update our Privacy & Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. You are advised to review this policy periodically for any changes.